Returns Policy

At ITSMCS, we want you to love your purchase. However, if you need to make a return, please follow the steps below.

Important Notice

Sale items cannot be returned. Items purchased at a discounted price or during a sale period are final sale and not eligible for return or refund.

Making a Return

It is the customer's responsibility to return their item and cover return postage fees.

Step One – Ensure You Are Eligible for a Return

To be eligible for a return, your item must meet the following criteria:

The item must be unworn, unwashed, and unused, with no signs of wear, tear, or alteration.
The item must not have been purchased in a sale or at a discounted price.
The item must have been delivered to you within the last 14 days.

Step Two – Package Your Return

Use the original packaging to return your item.
Pack the item securely to ensure it is not damaged in transit.

Step Three – Ensure Your Return Can Be Identified

Include a slip of paper with your order number and full name inside the parcel.
Contact our Customer Support team at customerservice@itsmcs.co.uk. Inform us of the item you are returning, the reason for the return, and your Order Number.

Step Four – Post Your Return

Send your return using a tracked postage method to prevent loss.
We do not take responsibility for lost returns, so we recommend keeping your tracking number as proof of postage.

Please Note!

Once we receive your return, refunds will take 15-28 days to process.
Your refund will be issued to the original payment method used at checkout.
If you have any questions, feel free to contact our Customer Support team.